Buildsource.in believes in helping its customers as far as possible, and therefore has a friendly cancellation policy.
If unfortunately you have to cancel an order, please do so at the earliest as once the product(s) is dispatched, cancellation will not be possible. Cancellation within 24 hours of placing the order is advised.
If your request for cancellation is received BEFORE your product(s) is dispatched from the seller's warehouse, the order will be cancelled and the entire amount will be refunded. However, if your request for cancellation is received AFTER your product(s) has been dispatched from the warehouse, cancellation will not be possible and there will be no refund.
Thus, before cancelling your order, you are requested to check your order shipping status.
Products will be eligible for return only in cases where there is any manufacturing defect, or where the product has been received in a damaged condition.
In case of a defective product, the maximum period in which you can ask for return is 10 days from the date of receipt of the product by you. Same must be informed to us within 10 days of receipt of the product by you. Our first endeavour will be to replace the defective piece with a brand new piece. However, you can inform us if you want refund of your money instead of replacement of the product.
In case of receipt of a damaged product, where there is apparent damage to the packaging at the time of delivery, the same must be brought to the attention of the courier (in case of ceramicware and glassware, it is necessary to check the product before acceptance) and the delivery should not be accepted by you. Please contact our customer care informing of non-acceptance of product along with reason(s) for non-acceptance and for arranging a replacement. In case the package has been received by you, then you must inform us of any transit damage or short shipment within 24 hours of the receipt of the delivery. In such case Buildsource.in will arrange return pickup and replacement with a fresh item at the earliest. Under no circumstances should the customer attempt to send back the item on their own. Further, under no circumstances will any request regarding a damaged product be entertained after 24 hours of receipt of the product. Thus, ensure that you always check your received items as soon as possible.
In case of complaint regarding a product that comes with a warranty from manufacturer, please refer the issue to the concerned manufacturer. Let us know and we’ll help you regarding the same.
Also, please call our customer care at 9289990430 or email us at email@example.com the nature of damage enclosing photographs of damaged item/packaging mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag, invoice and packing is intact when the product is shipped back.
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
-Defective products that are covered under the manufacturer's warranty.
-Product is damaged due to misuse or incidental damage due to malfunctioning of product.
-Products that require specialised assembly and professional installation procedure.
-Products that have been installed and fixed in the user premises.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order / customised products.
-Hygiene related items.
Mode of Refund
Refunds will be made in the same form that the payment is received (except in case of Cash-on-Delivery transactions), within 10 working days from the date of cancellation of order. In case of Cash-on-Delivery transactions, payment will be refunded by RTGS/NEFT into a customer specified bank account. Please note that a payment gateway processing charge equal to 3% of order value will be levied towards all refunds.
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